WhatsApp Business API
Connect your WhatsApp Business Account to enable AI-powered customer service through Tlacua. Manage appointments, inquiries, and follow-ups with your customers.
What Permissions Does Tlacua Request?
We request only the permissions necessary to deliver AI-powered customer service through WhatsApp. Here's exactly what each permission does and why we need it:
How Tlacua Uses These Permissions
The Tlacua AI bot responds to customer inquiries with intelligent, context-aware replies:
- Business hours and service information
- Appointment availability and scheduling
- Pricing and product information
- Order or service status updates
- Post-service follow-ups and surveys
Customers can share documents and images directly in WhatsApp:
- Upload receipts or proof of purchase
- Send product photos or medical images
- Share documents for verification
- Store media securely for support agents
Tlacua uses your business information to provide accurate responses:
- Reference your business hours in responses
- Share accurate address and contact information
- Provide details about your services
- Suggest contacting you during business hours if needed
Your phone number is registered with Meta's WhatsApp Business Platform to enable messaging capabilities.
We collect metrics to help you understand and improve customer interactions:
- Number of conversations handled
- Average response time
- Customer satisfaction ratings
- Types of issues commonly asked
- No personal customer data is used for marketing without explicit consent.
Value for Your Customers
✓ 24/7 Instant Responses
Customers get immediate answers instead of waiting for your team, even outside business hours.
✓ Easy Appointment Scheduling
Book appointments directly through WhatsApp with automatic confirmations and reminders.
✓ Quick Issue Resolution
Common issues are resolved instantly without phone calls or in-person visits.
✓ Seamless Document Sharing
Send and receive documents directly in the chat for a complete support experience.
Real-World Example: Auditivos Urquiza
About the Business
Auditivos Urquiza is a medium-sized audiology clinic in Mexico serving hundreds of patients annually. Like many healthcare providers, they faced challenges with appointment scheduling, patient inquiries, and follow-ups.
How Tlacua Helps
- Patients schedule hearing tests and device maintenance appointments automatically
- Instant answers to questions about warranties, battery replacements, and clinic locations
- Automatic post-appointment follow-ups to check patient satisfaction
- Complex complaints are escalated to human staff with full conversation context
Result: Reduced waiting times and the ability to serve more patients with the same staff size.
How the Connection Works
We use OAuth 2.0, the industry-standard secure authentication method, to request permissions. Here's how it works:
You Click "Connect WhatsApp Account"
You initiate the secure connection from Tlacua
Redirect to Meta's Secure Login
You're taken to Meta's official authentication page
Review Permissions
Meta clearly shows exactly what permissions Tlacua is requesting
Grant or Deny
You choose whether to authorize the connection. You're in full control.
Secure Token Exchange
Tlacua backend securely receives an authorization token from Meta
Account Connected
Your WhatsApp Business Account is ready to use with Tlacua